Terms of Use & Service

1. Acceptance of Terms & Boutique Agreement

Welcome to the online boutique of Hazel & Hush ("Hazel & Hush", "we", "us", or "our"). By browsing our website, selecting heirloom baby products, registering for our Private Journal, or submitting an order through our checkout, you ("Client", "Customer", or "you") agree to be bound legally and unequivocally by these Terms of Use and our accompanying Privacy Policy.

Purchasing Eligibility

Purchases may only be transacted by individuals who have attained the legal age of majority in their jurisdiction (at least 18 years of age) possessing the legal capacity to enter into binding commercial contracts.

2. Artisan Craftsmanship & Natural Characteristics

Hazel & Hush specializes in slowly crafted, heirloom-grade knitwear and nursery companions created from natural European yarns and 100% Superfine Merino wool.

Natural Variations

Because our blankets, cardigans, and companions are handknit and finished in small artisan ateliers in Europe, subtle variations in stitch tension, yarn loft, and gentle dye shading are authentic signatures of genuine handcrafted heritage, not manufacturing imperfections.

Color Rendering

We photograph all pieces under soft, natural daylight to represent their warm tones accurately. However, variations in personal display screens, device color calibrations, and lighting may cause subtle differences in observed hues (e.g. Alabaster Milk, Soft Sage, Warm Oatmeal).

3. Orders, Pricing & Currencies

Prices on Hazel & Hush can be viewed and transacted in multiple global currencies including USD ($), EUR (€), and GBP (£).

• Order Submission: When you complete the checkout form, you make an offer to purchase the designated heirloom pieces. Our automated confirmation screen and email signify receipt of your request, but do not constitute final legal acceptance.

• Final Acceptance: The contract of sale between you and Hazel & Hush is formally concluded when your parcel is hand-inspected, wrapped in signature tissue, and accepted by our verified carrier (such as DHL Express or international tracked postal services) with an active tracking number issued.

• Right of Cancellation: We reserve the right to decline or cancel any order prior to dispatch due to unforeseen yarn unavailability, unverified billing details, typographical pricing errors, or suspected unauthorized reseller activity. In such circumstances, any funds collected are refunded immediately in full.

4. Secure Payment Processing

Multi-Currency Verified Payments:
We process payments through verified, bank-grade payment acquirers (Monobank Acquiring / WayForPay), welcoming Visa, Mastercard, Apple Pay, and Google Pay from international cardholders worldwide.

All card authorisations undergo automated 3D-Secure 2.0 authentication. Hazel & Hush does not store, process, or view full payment card numbers on our infrastructure. In the event of charge dispute, both parties commit to an amicable resolution before initiating bank chargeback mechanisms.

5. Shipping, Delivery & Transit Terms (Worldwide)

We pride ourselves on prompt, tracked, and lovingly packaged delivery to families worldwide:

Risk of Loss & Customs: Parcels are dispatched with full carrier tracking. Title and risk of loss pass to the customer upon verified delivery scan at the recipient's address. For destinations requiring customs clearance, any local import duties or tariffs remain the recipient's statutory responsibility.

6. Gifting & Handwritten Calligraphy

To honor tender beginnings, every Hazel & Hush order includes complimentary gift presentation: acid-free botanical tissue wrapping, cotton keepsake storage pouches, and an optional handwritten calligraphy card inscribed with your custom note (up to 200 characters).

Gift Note Decorum Guideline

We reserve the right to decline, edit, or contact the customer regarding any personalized gift card message that contains hateful, defamatory, threatening, or unlawful language inappropriate for newborn celebrations.

7. 30-Day Gentle Return Guarantee & Refunds

We stand unreservedly behind the heirloom quality of our craft. If a piece does not completely captivate your heart, you may return it within thirty (30) days of receipt for a full refund or exchange.

Hygiene & Infant Safety Return Conditions

Because our goods are crafted for newborn infants with delicate, sensitive skin, items returned for refund must satisfy our strict nursery standards:

• Item must be entirely unwashed, unworn, and unsoiled.

• Must retain all original stitched brand tags and ribbon attachments.

• Must be returned inside the original signature keepsake cotton drawstring pouch.

• Personalized items with bespoke custom embroidery cannot be returned unless a manufacturing defect exists.

To initiate a return, contact [email protected] with your order number (e.g. #HH-123456). Refunds are processed back to the original payment method within 5–10 business days following warehouse inspection.

8. Infant Safety & Pediatric Safe Sleep Notice

Pediatric Safe Sleep Guidance:
At Hazel & Hush, infant safety is our paramount obligation. While our blankets and companions are hypoallergenic and rigorously tested for zero loose shedding, parents and caregivers must always adhere to recognized pediatric safe sleep recommendations (such as the American Academy of Pediatrics (AAP) and The Lullaby Trust UK).

• Never place soft blankets, plush companion animals, or loose throws inside an unattended sleeping infant's crib or bassinet for unsupervised night sleep.

• Our openwork blankets are designed for supervised stroller strolls, nursery rocking chair cuddles, swaddling under wakeful supervision, and decorative nursery draping.

• Always inspect knit ties, buttons, and wooden teether rings before each use. Discontinue use if natural wear indicates structural looseness.

9. Intellectual Property & Brand Copyright

All intellectual property rights associated with Hazel & Hush—including but not limited to the brand name, trademark, logo, photography, knit stitch designs, website source code, typography styling, and editorial journal text—are the exclusive property of Hazel & Hush.

Reproduction, duplication, commercial scraping, or unauthorized exploitation of our imagery or distinctive heritage designs for third-party commercial sale without prior written permission is strictly prohibited.

10. Statutory Consumer Rights & Limitation of Liability

Nothing in these Terms excludes, limits, or restricts statutory consumer rights that cannot be waived under applicable law, including the UK Consumer Rights Act 2015 and consumer protection statutes across the United States.

To the maximum extent permitted by applicable law, Hazel & Hush's total aggregate liability arising out of or related to any order shall in no event exceed the total amount paid by the customer for the specific physical product giving rise to the claim.

11. Governing Law & Informal Dispute Resolution

We cherish our relationship with every family. If any question, dispute, or dissatisfaction arises, you agree to first contact our boutique concierge at [email protected] for an informal, good-faith attempt at resolution.

For customers residing in the United Kingdom, these Terms are governed by the laws of England and Wales. For customers residing in the United States, these Terms are governed in accordance with applicable state and federal laws without regard to conflict of law principles.

12. Boutique Concierge & Notices

Direct Communication

Hazel & Hush Customer Concierge
Email: [email protected]
Legal & Press: [email protected]
Response Time: Within 24 business hours